Zingle Blog | Customer Experience & Service News and Tips

John Girard

Recent Posts

Best Customer Experiences | Palm Springs Resort Drives More Guests

Bonnie R. writes to us from Southern California regarding the Palm Springs Rendezvous, a boutique hotel that has come up with a great way to deliver excellent customer service and advertise to locals at the same time, driving more guests and more exposure for the business...

A Pot of Gold at the End of the Customer Service Rainbow

A Midwestern man wrote to us with a story that plays out the fears of many parents whose 

kids play games on devices and can buy upgrades or token-like items with the click of a button. But don’t worry – there’s a happy ending.

Alan from Mora, MN, was on vacation recently when he noticed that...

No Wheeling but Great Experience Dealing at the Auto Dealership

An Oregon-based auto store is making waves on a national level in part because of quality, no-nonsense great customer service that helps it stand out from the pack.

Empowered Employees at the Cosmopolitan Las Vegas

Here’s a hall of famer from a woman named Maele Keone, a travel and entrepreneur who related this story in the Huffington Post:

“Throughout my years of being on the road, I've become mesmerized by the wide variation in the levels of customer service. For me, one recent experience has set an...

New Day at Newark with Great Customer Service

The airport in Newark is famous for being a rather unpleasant place. In fact, if any airport in the country needed a PR boost, Newark was the one with the way their customer experiences have gone traditionally. And apparently, someone has taken on the challenge because travellers are starting to...

Massaging a Problem the Right Way for a Better Customer Experience

A fellow named Jeff Diamond sent us a great example of how reacting well to a customer experience complaint can ultimately reverse any damage done by an earlier problem.

Diamond and his girlfriend recently visited the Zama Massage Therapeutic Spa in Portland, Oregon. A seasoned veteran of the...

How a hotel team focused on family loyalty delivered the best customer experience

Colleen of Milan, Italy, tells of a kid-friendly customer service experience that sounds almost too good to be true. But it’s not. She and her husband have been bringing their young son and daughter to a group of European hotels called the Kinderhotels for many years. They are located mostly in the...

Empathy drives an exceptional hotel guest experience

A woman recently sent me a note telling me about her exceptional experience at the Days Inn in Bend, Oregon. It’s a humble motel frequented by snowboarders and hikers - just a clean place to crash after a long day in the beautiful Central Oregon wilderness.

The woman (named Susan) said the front...

How a hotel knocked my socks off with an incredible customer experience

I recently checked into the Intercontinental Buckhead-Atlanta on business. My flight was late and I ended up arriving around midnight, exhausted and a bit jetlagged. As tired as I was, I wasn’t expecting much more than a good night’s sleep in a comfortable place.

Yet something remarkable happened....