As the NICC (Newmarket International Customer Conference) has come to an end, the industry saw some great updates and technology introductions. After a successful 2015 conference, there are some key takeaways and great advancements in the hospitality industry for all to consider and learn from.
"I'm energized following the NICC conference. As an innovation enthusiast, its exciting to see Newmarket/Amadeus making such a huge investment to change the technology landscape for the benefit hotels & and their guests across the globe.
- Ford Blakely, Founder & CEO, Zingle
Margaret Brown, Customer Experience Manager at Newmarket,
Ford Blakely, Founder & CEO at Zingle, &
Erik Suhonen, VP Marketing & Product at Zingle
"The Zingle-Newmarket integrated solution offers hospitality customers a unique opportunity to maximize RevPAR through guest engagement in a cost-effective way."
- Erik Suhonen, VP - Marketing & Product, Zingle
Zingle & Newmarket are now in hotels worldwide, providing them with the technology to achieve the highest possible online ratings, guest satisfaction, & more.
Hotels are always looking for ways to improve guest satisfaction, grow revenue services and improve staff efficiency. According to J.D. Power, increasing guest interactions leads to higher guest satisfaction. Texting (SMS) is the easiest and most immediate form of interaction, and is on 99% of phones. 94% of texts are read within 5 minutes, an impressive engagement rate.
Manage real-time guest conversations with an intuitive web-based Dashboard, native mobile app, API & Printer
Access a wide variety of services and data through Zingle’s real-time integration with HotSOS and Newmarket’s 3rd-party integrations
Immediately resolve issues, and find measurable and actionable insights from Zingle Analytics
Reduce operational costs through Zingle Automations
Archive communications and contact information in one trackable and searchable place