Zingle Blog | Business Texting & Customer Experience

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Newmarket & Zingle Showcase Guest Experience Solutions at NICC

Posted at 04:15 by Jenny Gensch-Ward . 0 Comments .

As the NICC (Newmarket International Customer Conference) has come to an end, the industry saw some great updates and technology introductions. After a successful 2015 conference, there are some key takeaways and great advancements in the hospitality industry for all to consider and learn from.

"I'm energized following the NICC conference. As an innovation enthusiast, its exciting to see Newmarket/Amadeus making such a huge investment to change the technology landscape for the benefit hotels & and their guests across the globe.

 As a partner, Zingle is looking forward to helping accelerate this technology expansion."

- Ford Blakely, Founder & CEO, Zingle

The NICC just celebrated its 30th year of running. Since 1985, Newmarket, an Amadeus company, continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. Zingle is a partner of Newmarket and is integrated with their hotel management product HotSOS. They are teamed up to further promote guest satisfaction & guest loyalty together through their technologies.
Zingle_NICC_2015
Rockstars from left to right: Brad Treese, VP Sales at Zingle,
Margaret Brown, Customer Experience Manager at Newmarket,
Ford Blakely, Founder & CEO at Zingle, &
Erik Suhonen, VP Marketing & Product at Zingle

"The Zingle-Newmarket integrated solution offers hospitality customers a unique opportunity to maximize RevPAR through guest engagement in a cost-effective way."
- Erik Suhonen, VP - Marketing & Product, Zingle

Zingle & Newmarket are now in hotels worldwide, providing them with the technology to achieve the highest possible online ratings, guest satisfaction, & more.

Hotels are always looking for ways to improve guest satisfaction, grow revenue services and improve staff efficiency.  According to J.D. Power, increasing guest interactions leads to higher guest satisfaction. Texting (SMS) is the easiest and most immediate form of interaction, and is on 99% of phones.  94% of texts are read within 5 minutes, an impressive engagement rate.

With the Zingle platform, hotels can interact with their guests via texting, resulting in the best possible guest experience. Thousands of businesses use Zingle to drive revenue-generating services, improve guest loyalty and increase their online ratings, such as TripAdvisor and Yelp.
Zingle’s intelligent technology enables your hotel to:
  • Manage real-time guest conversations with an intuitive web-based Dashboard, native mobile app, API & Printer
  • Access a wide variety of services and data through Zingle’s real-time integration with HotSOS and Newmarket’s 3rd-party integrations
  • Immediately resolve issues, and find measurable and actionable insights from Zingle Analytics
  • Reduce operational costs through Zingle Automations
  • Archive communications and contact information in one trackable and searchable place 
Make your hotel mobile-friendly with Zingle!
 Improve Customer Experience
 

Check back with the Zingle Blog for industry updates, technology trends, and more. See here for more information on these companies & products: Zingle, Newmarket, HotSOS

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Tags: Hotels, Customer Experience, Hotel Customer Service, Best Customer Experience, Business Texting, customer loyalty, technology, Customer Service, traveling