Zingle Blog | Customer Service Texting and Messaging News

A Plaza Hotel Proposal to Remember | Best Customer Experiences

Ed Capelle of Eugene, Ore., offers up a story of stellar customer service at the famed Plaza Hotel in New York City. His then-girlfriend had a dream to be in Central Park during a winter snowfall. So when it came time to propose, Ed worked closely with the hotel staff to create... 

Business Tip - Catering to Families Wins Happy Repeat Customers

Gemma and Mark L. from Chester, UK, wrote to say why their local Piccolino Restaurant – part of a chain of 21 eateries throughout Britain - wins their repeat business. Again, something very simple turns out to be a little more than just good customer service...

Best Customer Experiences | Hospitality Loyalty Worth the Results

Here’s a quick one from L. Skutte in Malmo, Sweden.

“We missed our connecting flight in Chicago due to a three-hour wait time to get through immigration so we were not able to stay the night at the Luxe Sunset Boulevard Hotel as planned."

Small Hotel - Big Customer Service Heart

A woman recently wrote a positive online review of a small hotel in Hollywood, Calif., that included some examples of amazing customer service...

From a Car Disaster to an Amazing Customer Experience

Having your car break down is never a cause for celebration. But Becky H. from Oregon says her recent vehicular misadventure could have been much worse had it not been for some customer service superheroes.

Puttin' on the Ritz - Earning Raving Customer Reviews

The Ritz Carlton is widely recognized as the gold standard of hospitality and great customer service because it brings in the highest guest-satisfaction rankings in the biz.

So how can you create what one Ritz executive calls “passionate, raving fans?” We decided to take a closer look at how...

Customer Service Masters - Krispy Kreme

To end this week on a positive note let’s look to one of the absolute masters of customer service: Krispy Kreme.

Krispy Kreme is at the top of its customer service game because..

Bonus Blog! 2014/2015 TRAVEL HACKS

We interrupt your regularly scheduled blog stories (Customer Experiences) to bring you the best 2014 - 2015 travel hacks! Download a free inforgraphic to ring in the new year!

A Customer Experience "Attitude"

Beth loves visiting the pacific northwest's plethora of natural hot springs in gorgeous remote settings. And one of the loveliest places she’s visited is Belknap Hot Springs along the McKenzie River. 

Best Customer Experiences | Palm Springs Resort Drives More Guests

Bonnie R. writes to us from Southern California regarding the Palm Springs Rendezvous, a boutique hotel that has come up with a great way to deliver excellent customer service and advertise to locals at the same time, driving more guests and more exposure for the business...