Zingle Blog | Customer Experience & Service News and Tips

Birthday Touches Bring Rave Reviews on Customer Service

Internet blogger Shep Hyken shared a couple of great examples of strong customer service that happened to him all on the same day...

Have Juice, Will Travel. A Customer Loyalty Story.

Bill Lynch in Nevada shared a great example of going that extra step for your customers in order to ensure they stick around long term – even when the going gets tough.

 

Lynch wrote to tell us about his favorite local juice bar.

Hook Me Up (to T-Mobile®) Before You gogo®, & Text from Anywhere.

Why should you have to forfeit great cell service or customer experiences just because you’re a few miles up in the air? These days, the truth is, there’s no reason at all. And one company is making sure the sky’s the limit when it comes to giving you great service even at cruising altitude....

Life Skills, Horse Thrills & Customer Loyalty at Silver Horse Ranch

Sooz Dixon of Bend, Oregon, compliments Silver Horse Ranch owner and riding instructor Sarah Resor for running a riding camp that delivers great customer service to kids and parents alike.

A Pot of Gold at the End of the Customer Service Rainbow

A Midwestern man wrote to us with a story that plays out the fears of many parents whose 

kids play games on devices and can buy upgrades or token-like items with the click of a button. But don’t worry – there’s a happy ending.

Alan from Mora, MN, was on vacation recently when he noticed that...

Service Station Favor Creates Loyal Customer for Life

Karen from San Luis Obispo gives props to a Shell station near her home for recently helping her out in a tough situation with a great customer experience. Karen was driving home last week and heard a horrible sound beneath her car...

Customer Service & Customer Experience Hall of Fame

Speaking of the Hall of Fame, there are so many stories of great customer service floating around the Internet these days. Do you have one you would like to share with Zingle? If so drop us a line. In the meantime, check out these giants courtesy of Desk.com: 

No Wheeling but Great Experience Dealing at the Auto Dealership

An Oregon-based auto store is making waves on a national level in part because of quality, no-nonsense great customer service that helps it stand out from the pack.

Empowered Employees at the Cosmopolitan Las Vegas

Here’s a hall of famer from a woman named Maele Keone, a travel and entrepreneur who related this story in the Huffington Post:

“Throughout my years of being on the road, I've become mesmerized by the wide variation in the levels of customer service. For me, one recent experience has set an...

New Day at Newark with Great Customer Service

The airport in Newark is famous for being a rather unpleasant place. In fact, if any airport in the country needed a PR boost, Newark was the one with the way their customer experiences have gone traditionally. And apparently, someone has taken on the challenge because travellers are starting to...