Zingle Blog | Customer Experience & Service News and Tips

The Power of Technology | 7 Things Every Hotel Should Be Doing in 2015

With travelers & hotel guests always on-the-go, being mobile-friendly is now an absolute business essential. Simply having a nice website just doesn't cut it. Now, all services, information, and conversations are - or are being developed- for mobile technologies... 

10 Simple Things for Customer “Servicers” to Create Happy Customers

American writer and lecturer Dale Carnegie literally wrote the book on customer service, sales and leadership in America during the 20th century. That’s why his philosophy is still at the core of much corporate and sales training to this day. Here’s a few of his quick tips on how you and your...

New York Times: No Need to Call the Front Desk, Just Send a Text

“No problem, sir! We will deliver your text order for room service in 10 minutes.”

Wouldn’t it be nice to give consumers an immediate response for service everywhere they go, right on your mobile device? According to The New York Times, if you stay at a hotel with a texting service, that’s exactly...

HITEC 2015: Technologies Growing Guest Satisfaction & Revenue

HITEC, the world’s largest hospitality technology show, has completed another successful and exciting conference for 2015. Held in Austin, Texas, the event includes everything from exhibitors, breakout sessions, keynote speakers, numerous tech talks, and even a space set aside for graduate students...

J.P. Morgan Chase hanging up on voicemail, saving money & time

While this is not the first large company to cut voicemail out of their business plan, this is certainly one to pay attention to. The nation's largest bank, J.P. Morgan Chase has officially cut voicemail for a large group of its employees...

Newmarket & Zingle Showcase Guest Experience Solutions at NICC

As the NICC (Newmarket International Customer Conference) has come to an end, the industry saw some great updates and technology introductions. After a successful 2015 conference, there are some key takeaways and great advancements in the hospitality industry for all to consider and learn from.

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A Plaza Hotel Proposal to Remember | Best Customer Experiences

Ed Capelle of Eugene, Ore., offers up a story of stellar customer service at the famed Plaza Hotel in New York City. His then-girlfriend had a dream to be in Central Park during a winter snowfall. So when it came time to propose, Ed worked closely with the hotel staff to create... 

Business Tip - Catering to Families Wins Happy Repeat Customers

Gemma and Mark L. from Chester, UK, wrote to say why their local Piccolino Restaurant – part of a chain of 21 eateries throughout Britain - wins their repeat business. Again, something very simple turns out to be a little more than just good customer service...

Small Hotel - Big Customer Service Heart

A woman recently wrote a positive online review of a small hotel in Hollywood, Calif., that included some examples of amazing customer service...

Puttin' on the Ritz - Earning Raving Customer Reviews

The Ritz Carlton is widely recognized as the gold standard of hospitality and great customer service because it brings in the highest guest-satisfaction rankings in the biz.

So how can you create what one Ritz executive calls “passionate, raving fans?” We decided to take a closer look at how...